Privacy Policy

Desert Bloom Recovery LLC operates the www.desertbloomrecovery.com website, which provides addiction treatment resources and information.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our services on www.desertbloomrecovery.com.

If you choose to use our website to enter personal information on www.desertbloomrecovery.com, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving our drug and alcohol addiction treatment services. We will not use or share your information with anyone except as described in this Privacy Policy.

What information do we collect?

In general, you can visit our website without telling us who you are or revealing personal information about yourself. You (or your personal representative) can, however, voluntarily provide personal information, which refers to:

Contact information (such as the names, addresses, e-mail addresses and telephone numbers of users and/or their loved ones)
Demographic information (such as age, date of birth, gender, marital status, and zip code)
Health Insurance information (such as insurance provider information, insurance policy information, and information concerning the policy-holder and insured)
Financial information (such as social security number, bank account information, or credit card information)
Health Information (such as information concerning the health condition and/or symptoms of users and/or their loved ones, or information required for routine intake)

If you choose to interact on the Website – such as by registering, applying for products or services, submitting orders, questionnaires, surveys, or requests for information or using mobile applications or social media platforms – Desert Bloom Recovery LLC will collect the personal information that you (or your personal representative) provide. We may enhance or merge the information that you provide to us directly with information from other sources, including third parties, or merge your personal information with data regarding how you use our site, for the purposes described below.

What do we use your information for?

Desert Bloom Recovery LLC may collect, maintain, and use the personal information submitted by users via the website for the following purposes:

Helping to establish and verify users’ identity
Gathering information concerning individuals’ health insurance coverage;
Evaluating which resources will best meet users’ needs, and coordinating the disclosure of such resources to users;
Processing requests submitted by users;
Marketing services to you;
Responding to your inquiries or other requests;
Contacting you when necessary;
Keeping a record of our transactions and communications;
Maintaining the security and integrity of our systems;
Protecting the health, safety or welfare of others; and
Complying with legal requirements, complying with legal process, or defend our legal rights.

How do we protect your information?

Desert Bloom Recovery LLC utilizes the information that users enter via the website (or otherwise provide to us by other means, if any) to provide resources that best match each user’s circumstances. Desert Bloom Recovery LLC may provide information received from users to those unaffiliated companies, agents, or contractors (“Third Parties”) who provide or furnish the resources matching users’ circumstances, and Desert Bloom Recovery LLC may have agreements with those Third Parties which provide compensation to Desert Bloom Recovery LLC.

However, Desert Bloom Recovery LLC is not compensated on the basis of providing any particular user’s information to Third Parties or others. Rather, The Desert Bloom Recovery LLC is compensated on a subscription basis, independent of providing user information to Third Parties, and Desert Bloom Recovery LLC maintains a strict policy prohibiting it from entering into and/or performing any agreement or relationship with Third Parties or others which would otherwise provide for it be compensated in exchange for providing to Third Parties any user information received via the website. Desert Bloom Recovery LLC does not sell users’ personal information to any Third Party or to others.

Desert Bloom Recovery LLC may disclose your personal information, and/or other information submitted to Desert Bloom Recovery LLC via the website, to Third Parties for the following reasons:

We may use Third Parties to help us maintain and operate our websites, to provide you with resources that you have requested, or for other reasons related to the operation of our business (including the information uses listed above).
In the event we provide personal information to Third Parties, they are restricted from using this data in any way other than to provide the required services for us, unless otherwise authorized by you.
We reserve the right to release your personal information if required to do so by law, search warrant, subpoena, court order, upon request of government authorities, or as reasonably necessary to protect Desert Bloom Recovery LLC, the individuals that Desert Bloom Recovery LLC serves, or the public.

We may also disclose to Third Parties (or allow Third Parties to compile) your non-personal information from the cookies, web beacons, or other technologies on our Website for purposes including but not limited to measuring site activity and providing a better user experience. Your personal information and non-personal information may be stored in Desert Bloom Recovery LLC databases, affiliated company or subsidiary databases, or databases managed by Third Party Service providers, which are located within and outside of the United States. Your information will be automatically transferred to these databases for storage and maintenance. These databases may be located in countries where privacy rules differ and may be less stringent than those of the United States.

Sensitive Information

This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.

Links to third-party websites

Our website (www.desertbloomrecovery.com) may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Use of Google Analytics

Desert Bloom Recovery LLC website utilizes Google Analytics. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities, and to share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Social Media Platforms

Our Websites’ web pages may embed plug-ins, widgets, or other apps on various social media platforms, such as Facebook, Twitter, and YouTube. When you encounter those embedded objects, your internet browser may make a direct connection to the social media platform’s service and may share information such as which of our Websites you have visited. Our Websites may also be made available through third-party social media platforms.

Your participation in the services provided on social media platforms is voluntary. If you choose to sign on using this service, Desert Bloom Recovery LLC will collect certain information from your social media account including your public profile, username, email address, birthday, stated location city, contact lists, and other interactions on that social media platform (such as interests and likes). The information we may have access to will vary by social media platform and is controlled by privacy settings on that platform and your choices on that platform. Your use of services on third party social media platforms are governed by the privacy statement and other terms of use for that third-party social media platform, until such information is shared with us, and then such information is also subject to this Privacy Policy.

Mailing list and newsletters

We send occasional emails to market our services and provide educational tools and resources to our existing clients, potential clients, as well as interested parties (ie. students, counselors, and professionals). Subscribers give full expressed consent to receive emails before any messages are delivered and may opt-out at any time.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

We take these issues very seriously and adhere fully to all confidentiality requirements, including requirements under HIPPA and other privacy laws.

Do we use cookies?

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Your Personal Rights

Desert Bloom Recovery LLC understands that the HIPAA Privacy Rule gives users the right to be informed of their privacy rights with respect to their personal health information. Therefore, Desert Bloom Recovery LLC would like users to exercise their rights.

If you don’t want us to process your data anymore, or if you would like to have access, make corrections, amend or delete any personal information we have about you, please contact us at info@desertbloomrecovery.com or send us mail to: 14286 California Ave Suite 102, Victorville, CA 92392.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

This policy was last updated on 12/18/2020.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

By phone: 888-503-1503

By Email: info@desertbloomrecovery.com

By Mail: Desert Bloom Recovery LLC, 14286 California Ave Suite 102, Victorville, CA 92392

Patient Privacy

PURPOSE:

To assure the protection of all client rights to privacy and define the process through which Federal Confidentiality Guidelines are implemented.

POLICY:

Confidentiality is a fundamental component of quality clinical services. It is therefore our duty to safeguard the client right to privacy with respect to confidential information disclosed or revealed in the therapeutic setting.

In order to insure that client confidentiality is protected, upon employment all staff members will be required to review Federal Confidentiality Regulations relating to the Confidentiality of Alcohol and Drug Abuse Patient Records, and other confidentiality laws that may be applicable at that time. After having reviewed said laws and regulations, the employee will be required to sign a statement acknowledging their understanding of this material, the implications contained therein, and that the employee agrees to abide by all applicable confidentiality and privacy regulations. A copy of this signed statement will be included in each employee’s personnel file.

Federal Confidentiality Regulations, 42 CFR Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records,” will define the basic framework within which all operating policies and practices are to be conducted. Any exceptions to the contents of this policy are to be enacted only in accordance with relevant clauses contained within the Federal Confidentiality Regulations, and then only upon approval of the Chief Executive Officer. In the absence of the Chief Executive Officer, the Clinical Director will make such determinations as may be necessary.

The full text of the most recent federal confidentiality regulations will be available through the Chief Executive Officer. In summary, these regulations state:

Program staff shall not convey to a person outside of the program that a client attends or receives services from the program or disclose any information identifying a client as an alcohol or other drug services client unless the client consents in writing for the release of information, the disclosure is allowed by a court order, or the disclosure is made to qualified personnel for a medical emergency, research, audit or program evaluation purposes.
Federal laws and regulations do not protect any threat to commit a crime, any information about a crime committed by a client either at the program or against any person who works for the program.
Federal laws and regulations do not protect any information about suspected child abuse or neglect being reported under state law to appropriate state or local authorities

Any violation of client confidentiality, or knowledge of such violation, shall be immediately reported to the affected employee’s direct supervisor; who will immediately inform the Chief Executive Officer.

Violation of client confidentiality by a staff member will result in disciplinary action that may include termination of employment. Violation of one client’s confidentiality by another client may result in termination of services to the client who initiated the breach.

With the exception of situations previously referenced in this policy, and more fully described in the federal confidentiality regulations, confidential information held by Center may only be released or disclosed if the client in question has properly executed an Authorization to Use and Disclose Protected Health Information form. Said information to be released or disclosed may include only information accumulated through the client’s involvement with Center Reports from other organizations may be released only by the organization from which the report originated, unless the client has signed a specific Authorization to Use and Disclose Protected Health Information form that allows Center to re-disclose such information.

Authorization to Use and Disclose Protected Health Information forms shall contain the following information:

Name of the organization or person to whom information may be disclosed,
Extent and nature of the information to be disclosed,
Purpose for the disclosure,
Date upon which the authorization to disclose information automatically expires,
Signature of the client about whom information is to be communicated; or, in the case of a minor client, the signature of a legal guardian,
Prohibition on Redisclosure Statement

Confidential client information may be disclosed among employees of the different departments comprising Center only to the extent necessary for said employees to perform the expected functions of their employment. Graphically illustrated, confidential client information may be disclosed within a department and upwardly within the agency’s internal table of organization. All other internal disclosures shall be limited to the extent necessary for the performance of one’s position responsibilities.

Information to be released to other organizations must be disclosed only in accordance with this policy, and with the best interest of the client as a paramount factor. Such disclosures will contain only that information necessary to satisfy the professional obligations of Center Disclosure of incidental information shall be avoided whenever possible.

Authorized disclosures of confidential client information to other organizations will be conducted by the clinician who is primarily responsible for the treatment of said client. If this is not possible or prudent, the Clinical Director or Chief Executive Officer shall oversee the disclosure of confidential client information.

Confidential records are to be maintained in locked quarters within the agency at all times.

In accordance with state law with regards to confidentiality, a client may request information pertaining to their clinical record. Said request should be submitted in writing to either the Program Director or Chief Executive Officer. Any information to be released shall include only elements detailed in the Clinical Records Policy (2.H).

For additional information about patient right please visit HHS.GOV.
(https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/privacy-practices-for-protected-health-information/index.html)